Appeals and Complaints

An appeal is a request for an exception to an academic policy that is currently in place, that was previously in place, or that is scheduled to take effect in the future. Appeals should be based on factors that were beyond your control. Complete the Appeal Form and include supporting documentation. Preferably, your appeal should be typed, brief, and concise. Appeals are reviewed by a committee of faculty and administrators at regularly scheduled meetings throughout the year. If you want to file an appeal, review the Guidelines for Appeal prior to submitting your request. You can choose to discuss your circumstances with one of our academic advisors or staff members first.

Be sure to include the following in your appeal form:

  • your full registered name, PID number, current address, e-mail address, and a daytime telephone number
  • your request, clearly stated and including all pertinent information such as the course name, course number, total number of credit hours (when asking for academic overloads), semester, instructor(s), or any relevant dates
  • a summary of your reasons for making the request including the factors that were beyond your control
  • any relevant documentation that verifies or supports your request. (It is important that you provide all critical documentation in a timely manner.)
  • what action you are requesting from the Appeals Committee.

Please call Credit Programs for Part-time Students (919-962-1134 or 800-862-5669) for the date and time of the next appeals meeting. Your appeal form must be received by the Friday before the appeal hearing.

Once complete, send your appeal form to:

Credit Programs for Part-Time Students
The Friday Center, UNC-Chapel Hill
CB 1020
Chapel Hill, NC 27599-1020

We will send written notification to all applicants after the meeting. You can also contact the office by calling 919-962-1134 or 800-862-5669 the next day for a verbal decision.

The decision of the committee is final.

Student Complaints About Delivery of Distance Education

Reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents. The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state that distance education instruction is delivered.

As a student, you have the right to file a complaint against an institution when these requirements are not followed or if you have experienced a loss of tuition and fees as a result of unfair business practices. Institutions must provide both current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student’s resident state.

The University of North Carolina at Chapel Hill (UNC-Chapel Hill) is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award bachelor’s, master’s degrees, doctoral, and professional degrees.

If you have a complaint about UNC-Chapel Hill distance education programs, contact the appropriate authority in your state of residence:

State Agencies Handling Distance Learning Complaints

You may also file a complaint with UNC-Chapel Hill’s regional accrediting agency, SACSCOC. Complete the Commission’s Complaint Form and send two printed copies to:

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033-4097

In most cases, these complaint procedures require you to exhaust all complaint avenues internal to the institution before a complaint can be filed at the state or accrediting agency level. UNC-Chapel Hill students are advised to first attempt to resolve complaints with UNC-Chapel Hill administration. (See appeals section above.)