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Appeals & Complaints

Student Complaints

An appeal is a request for an exception to an academic policy that is currently in place, that was previously in place, or that is scheduled to take effect in the future. Appeals should be based on factors that were beyond your control.

Review the Guidelines for Appeals prior to submitting your request. You may also want to discuss your circumstances with one of our academic advisors or staff members first.

Complete the Appeal Form and include supporting documentation. Your appeal should be typed and concise. Appeals are reviewed by a committee of faculty and administrators at regularly scheduled meetings throughout the year. Send your completed appeal form to

Your appeal form must be received by the Friday before the appeal hearing. Contact us for the date and time of the next appeals meeting.

We will send written notification of the committee’s decision after the meeting. You can also contact us the next day for a verbal decision. The decision of the committee is final.

Student Complaints about Delivery of Distance Education

Reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents. The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state that distance education instruction is delivered.

As a student, you have the right to file a complaint against an institution when these requirements are not followed or if you have experienced a loss of tuition and fees as a result of unfair business practices. Institutions must provide both current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student’s resident state.

The University of North Carolina at Chapel Hill (UNC-Chapel Hill) is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award bachelor’s, master’s, doctoral, and professional degrees.

If you have a complaint about UNC-Chapel Hill distance education programs, contact the appropriate authority in your state of residence:

State Agencies Handling Distance Learning Complaints

You may also file a complaint with UNC-Chapel Hill’s regional accrediting agency, SACSCOC. Complete the Commission’s Complaint Form and send two printed copies to:

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033-4097

In most cases, these complaint procedures require you to exhaust all complaint avenues internal to the institution before a complaint can be filed at the state or accrediting agency level. UNC-Chapel Hill students are advised to first attempt to resolve complaints with UNC-Chapel Hill administration. (See appeals tab.)